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EDCAHPS EARLY ADOPTER STUDY: UNDERSTANDING PATIENT-CENTERED VALUE IN THE EMERGENCY DEPARTMENT
More than half of hospital inpatients are admitted through the ED, making it a key contributor to the end-to-end patient experience. Meeting patients’ needs and reducing suffering in the ED will improve their perceptions of the overall quality of the hospital’s care.
TRANSPARENCY STRATEGIES: ONLINE PHYSICIAN REVIEWS FOR IMPROVING CARE AND REDUCING SUFFERING
More American adults than ever—59% according to a survey by the Journal of the American Medical Association—rely on online ratings and reviews when choosing a physician. Providers that do not engage with the public and let third-party review sites tell their story risk unfair bias and being absent from the online conversation altogether.
COMPASSIONATE CONNECTED CARE: A NEW CARE MODEL TO REDUCE PATIENT SUFFERING
Improve patient engagement, clinical outcomes and performance through measuring unmet patient needs. Reducing suffering by meeting patients’ needs is a differentiating strategy that creates value for patients and re-engages those who provide care in the mission of health care.
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